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 Support

As this is a new and growing system, there may always be bug to iron out, parts to improve, or features to be added.  As the Site Administrator, I welcome any questions, comments, or suggestions for improvement you have.  If you have a problem or question, please be specific, and I will try to help you.

If you receive an error message saying that it has been emailed to an administrator, this is sending the details of the error to me, the administrator, and I will get back to you when it is resolved.

*** For questions about family history, go back, click "Contact This Researcher" at the bottom of the person's page, and use one of the methods shown. ***   For technical questions or suggestions about how to use the site, you can reach the site administrator by email.  But note that there are many people contributing their family history to this site -- only one of which is reachable at this email address....  So do not email questions about specific ancestors to this address, unless they are tied to the researcher at this address.

But first, be sure to read through any related topics in this help guide, especially the FAQ.  If your question is about restoring some information that you deleted, check out  the Changes section on each person's page, as this will have there a history of the changes you have made.

Backups
Several backups are made of the data:
(1) The website is hosted at a commercial hosting company with good security and daily backups.
(2) The System Administrator makes complete backups offline a couple times a week
(3) An automatic backup copy is also made of all deleted records, though there is not currently an interface for accessing the backup data. This may be added later, but until then, contact the System Administrator.

Updated: 8-20-2011